.avra {
  --avra-accent: #f42434;
  --avra-accent-dark: #d91526;
  --avra-ink: #17181d;
  --avra-dark: #111216;
  --avra-muted: #686b74;
  --avra-line: #e4e5e9;
  --avra-soft: #f3f4f6;
  --avra-bg: #ffffff;
  --avra-font: "Museo Sans", "DM Sans", system-ui, -apple-system, "Segoe UI", Arial, sans-serif;
  --avra-display: "Syne", "DM Sans", system-ui, sans-serif;
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 100000;
  font-family: var(--avra-font);
  font-size: 15px;
  line-height: 1.5;
  color: var(--avra-ink);
  -webkit-font-smoothing: antialiased;
}

.avra[data-position="left"] { right: auto; left: 24px; }
.avra *, .avra *::before, .avra *::after { box-sizing: border-box; }
.avra [hidden] { display: none !important; }
.avra button { font: inherit; cursor: pointer; }
.avra svg { width: 100%; height: 100%; display: block; }

/* Launcher */
.avra-launcher {
  position: relative;
  display: grid;
  place-items: center;
  width: 62px;
  height: 62px;
  margin-left: auto;
  padding: 0;
  color: #fff;
  background: var(--avra-accent);
  border: 0;
  border-radius: 50%;
  box-shadow: 0 14px 34px rgba(244, 36, 52, .34), 0 2px 6px rgba(0, 0, 0, .12);
  transition: transform .25s ease, background .2s ease, box-shadow .25s ease;
}
.avra[data-position="left"] .avra-launcher { margin-left: 0; }
.avra-launcher:hover { background: var(--avra-accent-dark); transform: translateY(-2px); }
.avra-launcher:focus-visible { outline: 3px solid rgba(244, 36, 52, .35); outline-offset: 3px; }
.avra-launcher__icon { grid-area: 1 / 1; width: 28px; height: 28px; transition: opacity .2s ease, transform .25s ease; }
.avra-launcher__icon--close { width: 24px; height: 24px; opacity: 0; transform: rotate(-90deg); }
.avra.is-open .avra-launcher__icon--chat { opacity: 0; transform: rotate(90deg) scale(.6); }
.avra.is-open .avra-launcher__icon--close { opacity: 1; transform: none; }
.avra-badge {
  position: absolute;
  top: -2px;
  right: -2px;
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  color: var(--avra-accent);
  background: #fff;
  border: 2px solid var(--avra-accent);
  border-radius: 11px;
  font-size: 12px;
  font-weight: 700;
  line-height: 18px;
}

/* Panel */
.avra-panel {
  position: absolute;
  right: 0;
  bottom: 78px;
  display: flex;
  flex-direction: column;
  width: 392px;
  height: min(640px, calc(100vh - 120px));
  overflow: hidden;
  background: var(--avra-bg);
  border: 1px solid rgba(23, 24, 29, .08);
  border-radius: 18px;
  box-shadow: 0 30px 80px rgba(17, 18, 22, .22), 0 4px 14px rgba(17, 18, 22, .08);
  opacity: 0;
  transform: translateY(12px) scale(.98);
  transform-origin: bottom right;
  transition: opacity .2s ease, transform .2s ease;
}
.avra[data-position="left"] .avra-panel { right: auto; left: 0; transform-origin: bottom left; }
.avra.is-open .avra-panel { opacity: 1; transform: none; }

.avra-head {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 14px 16px 18px;
  color: #fff;
  background: var(--avra-dark);
}
.avra-avatar {
  display: grid;
  flex: none;
  place-items: center;
  width: 42px;
  height: 32px;
  color: #fff;
  background: var(--avra-accent);
  border-radius: 5px;
  font-family: var(--avra-display);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: -.04em;
  transform: skew(-6deg);
}
.avra-head__text { display: grid; flex: 1; min-width: 0; }
.avra-head__text strong { font-family: var(--avra-display); font-size: 16px; font-weight: 700; letter-spacing: -.03em; line-height: 1.2; }
.avra-status { display: flex; align-items: center; gap: 7px; color: #b8bac2; font-size: 12.5px; }
.avra-status i { width: 7px; height: 7px; background: #2ecc71; border-radius: 50%; box-shadow: 0 0 0 3px rgba(46, 204, 113, .18); }
.avra-status em { overflow: hidden; font-style: normal; text-overflow: ellipsis; white-space: nowrap; }
.avra-icon-btn {
  display: grid;
  flex: none;
  place-items: center;
  width: 34px;
  height: 34px;
  padding: 8px;
  color: #b8bac2;
  background: transparent;
  border: 0;
  border-radius: 8px;
  transition: color .2s ease, background .2s ease;
}
.avra-icon-btn:hover { color: #fff; background: rgba(255, 255, 255, .08); }

.avra-body {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px 8px;
  background:
    linear-gradient(rgba(23, 24, 29, .03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(23, 24, 29, .03) 1px, transparent 1px),
    #fafafb;
  background-size: 32px 32px;
  overscroll-behavior: contain;
  scroll-behavior: smooth;
}
.avra-messages { display: flex; flex-direction: column; gap: 10px; }

.avra-msg { max-width: 88%; }
.avra-msg__text {
  padding: 11px 14px;
  overflow-wrap: anywhere;
  background: #fff;
  border: 1px solid var(--avra-line);
  border-radius: 4px 14px 14px 14px;
  box-shadow: 0 2px 6px rgba(17, 18, 22, .04);
}
.avra-msg__text p { margin: 0 0 .55em; }
.avra-msg__text p:last-child, .avra-msg__text ul:last-child, .avra-msg__text ol:last-child { margin-bottom: 0; }
.avra-msg__text ul, .avra-msg__text ol { margin: .2em 0 .6em; padding-left: 1.2em; }
.avra-msg__text li { margin: .2em 0; }
.avra-msg__text a { color: var(--avra-accent-dark); font-weight: 600; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: 2px; }
.avra-msg__text a:hover { color: var(--avra-accent); }
.avra-msg__text strong { font-weight: 700; }
.avra-msg--user { align-self: flex-end; }
.avra-msg--user .avra-msg__text { color: #fff; background: var(--avra-accent); border-color: var(--avra-accent); border-radius: 14px 4px 14px 14px; }
.avra-msg--user.is-pending { opacity: .7; }
.avra-msg--manager .avra-msg__text { background: #fff7f7; border-color: rgba(244, 36, 52, .25); }
.avra-msg__who { display: block; margin: 0 0 4px 4px; color: var(--avra-accent-dark); font-size: 11.5px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; }
.avra-msg--error .avra-msg__text { color: #8a1020; background: #fff1f2; border-color: #fbc7cc; }
.avra-event { align-self: center; max-width: 92%; padding: 4px 12px; color: var(--avra-muted); background: rgba(23, 24, 29, .05); border-radius: 999px; font-size: 12.5px; text-align: center; }

.avra-quick { margin-top: 14px; }
.avra-quick__title { display: block; margin: 0 0 8px 2px; color: var(--avra-muted); font-family: "DM Mono", ui-monospace, monospace; font-size: 11px; letter-spacing: .12em; text-transform: uppercase; }
.avra-quick__list { display: flex; flex-direction: column; align-items: flex-start; gap: 7px; }
.avra-chip {
  max-width: 100%;
  padding: 8px 13px;
  color: var(--avra-ink);
  background: #fff;
  border: 1px solid rgba(244, 36, 52, .3);
  border-radius: 999px;
  font-size: 14px;
  text-align: left;
  transition: border-color .2s ease, background .2s ease, color .2s ease;
}
.avra-chip:hover { color: var(--avra-accent-dark); background: #fff5f6; border-color: var(--avra-accent); }

.avra-typing { display: flex; align-items: center; gap: 4px; padding: 12px 2px 4px; color: var(--avra-muted); font-size: 12.5px; }
.avra-typing span { width: 6px; height: 6px; background: var(--avra-accent); border-radius: 50%; animation: avra-dot 1.2s infinite ease-in-out; }
.avra-typing span:nth-child(2) { animation-delay: .15s; }
.avra-typing span:nth-child(3) { animation-delay: .3s; }
.avra-typing em { margin-left: 6px; font-style: normal; }
@keyframes avra-dot { 0%, 80%, 100% { opacity: .25; transform: translateY(0); } 40% { opacity: 1; transform: translateY(-3px); } }

.avra-actions { display: flex; flex-wrap: wrap; gap: 6px; padding: 8px 14px 0; background: #fff; border-top: 1px solid var(--avra-line); }
.avra-actions:not(:has(button:not([hidden]))) { display: none; }
.avra-chip-link {
  padding: 4px 10px;
  color: var(--avra-muted);
  background: var(--avra-soft);
  border: 0;
  border-radius: 999px;
  font-size: 12.5px;
  font-weight: 600;
}
.avra-chip-link:hover { color: var(--avra-ink); background: #e9eaee; }
.avra-chip-link:disabled { opacity: .5; }

.avra-contact { display: grid; gap: 8px; padding: 14px; background: #fff; border-top: 1px solid var(--avra-line); }
.avra-contact strong { font-family: var(--avra-display); font-size: 14.5px; letter-spacing: -.02em; }
.avra-contact input, .avra-contact textarea, .avra-input textarea {
  width: 100%;
  margin: 0;
  padding: 10px 12px;
  color: var(--avra-ink);
  background: #fff;
  border: 1px solid var(--avra-line);
  border-radius: 8px;
  font: inherit;
  font-size: 15px;
  box-shadow: none;
}
.avra-contact input:focus, .avra-contact textarea:focus, .avra-input textarea:focus { border-color: var(--avra-accent); outline: 0; box-shadow: 0 0 0 3px rgba(244, 36, 52, .12); }
.avra-contact textarea { resize: vertical; }
.avra-contact__error { margin: 0; color: #b80f22; font-size: 13px; }
.avra-contact__actions { display: flex; align-items: center; justify-content: space-between; }
.avra-link { padding: 6px 2px; color: var(--avra-muted); background: none; border: 0; font-size: 14px; }
.avra-btn { min-height: 40px; padding: 0 18px; color: #fff; background: var(--avra-accent); border: 0; border-radius: 8px; font-weight: 600; }
.avra-btn:hover { background: var(--avra-accent-dark); }
.avra-btn:disabled { opacity: .6; }

.avra-input { position: relative; display: flex; align-items: flex-end; gap: 8px; padding: 10px 12px 8px; background: #fff; }
.avra-contact:not([hidden]) ~ .avra-input, .avra-contact:not([hidden]) ~ .avra-actions { display: none; }
.avra-input textarea { flex: 1; min-height: 44px; max-height: 140px; resize: none; line-height: 1.45; }
.avra-send {
  display: grid;
  flex: none;
  place-items: center;
  width: 44px;
  height: 44px;
  padding: 11px;
  color: #fff;
  background: var(--avra-accent);
  border: 0;
  border-radius: 10px;
  transition: background .2s ease;
}
.avra-send:hover { background: var(--avra-accent-dark); }
.avra-send:disabled { opacity: .5; }
.avra-hp { position: absolute !important; left: -9999px !important; width: 1px; height: 1px; overflow: hidden; }
.avra-foot { margin: 0; padding: 0 14px 10px; color: #9a9ca4; background: #fff; font-size: 11px; line-height: 1.4; }
.avra-foot a { color: inherit; }

@media (max-width: 639px) {
  .avra { right: 16px; bottom: 16px; }
  .avra[data-position="left"] { left: 16px; }
  .avra.is-open .avra-launcher { display: none; }
  .avra-panel {
    position: fixed;
    inset: 0;
    width: 100%;
    height: 100%;
    height: 100dvh;
    border: 0;
    border-radius: 0;
  }
  .avra-input textarea { font-size: 16px; }
}

@media (prefers-reduced-motion: reduce) {
  .avra *, .avra *::before, .avra *::after { transition: none !important; animation: none !important; }
}